Terms and conditions

Before you start

• By law, you must be aged 18 or over to use, or be offered the use of, UV tanning equipment, or to enter a restricted tanning zone. We check your photo ID before your first session.
• Your account, any monthly plan and your cabin access are personal and must not be shared or transferred. Misuse may lead to suspension or closure.
• You may not have more than one UV tanning session in any 24 hours. New sunbed users must leave at least 48 hours between their first two sessions.
• We recommend no more than 3 sessions in any 7 days, and no more than 60 in any 12 months. These are guidelines, not guarantees of safe UV exposure.
• Protective goggles must be worn for every session. Follow staff instructions, exposure guidance, safety assessments and equipment instructions.
• Our studios have CCTV.

What T-A-N is

T-A-N is the trading name of T.A.N Group Limited, Parkside House, 15 Headley Road, Reading, RG5 4JB ("T-A-N", "us", "we"). These terms, governed by English law, are between you and T.A.N Group Limited. They apply when you use T-A-N's services, our kiosks, your online account or our website. Please read them together with our privacy notice at my.t-a-n.co.uk/privacy.

Using a sunbed with T-A-N

You confirm that you have received, or had access to, session advice. Do not use a T-A-N sunbed if you have already used a sunbed or sunbathed that day.

You must follow the exposure schedule and safety instructions for the equipment you use. Do not use a sunbed where the manufacturer's instructions or our safety assessment say UV tanning is unsuitable for you; this may include some skin types or medical circumstances.

If you take medication, are pregnant, are photosensitive, or are unsure whether UV exposure is suitable for you, get medical advice before use. People who burn easily and don't tan should avoid UV sunbeds.

T-A-N may refuse, shorten or prevent a session, restrict exposure or suspend access where reasonably necessary for safety, legal or regulatory reasons.

Your ID and your health answers

Before your first session we check your photo ID: on your phone (through our ID-check partner, Stripe), or by a member of staff at the studio. We may also use CCTV and in-store photographs to check age and identity and to prevent account sharing, as our privacy notice explains.

When you join, you answer our health and skin questions. If an answer means you need to see your GP first, you confirm that you have. Please tell us if your answers change. Only authorised staff can see them.

Buying account credit

Credit you buy with a top-up goes on your account. You can spend it on sunbed sessions and vending products at any T-A-N studio.

All credit is non-refundable, except where the law requires a refund. It stays on your account until you spend it and doesn't expire while your account is open. It can't be used to buy more credit, top-ups or gift cards, and it can't be transferred, shared or exchanged for cash.

Beds and availability

A particular bed, room or service isn't guaranteed to be free straight away. Equipment may be unavailable for a while for maintenance, repair, safety or other operational reasons.

We may make reasonable changes to our opening hours, equipment or services, and may offer comparable equipment instead where reasonably necessary. Your statutory rights are not affected.

Monthly plans

A monthly plan gives access only to the equipment and benefits included in the plan you choose, at its studio, up to the number of sessions a week shown for the plan. "Unlimited" means unlimited minutes within those sessions: it doesn't override the rules on responsible tanning and exposure in these terms.

• Your plan starts as soon as you sign up and your first payment, with any joining fee, is taken. The plan's price is then charged monthly, on the same date, until you cancel.
• Moving up: a better plan starts straight away; you pay the difference for the rest of the month.
• Moving down: the new plan starts at your next renewal.
• The joining fee isn't refundable.
• If a payment fails, the plan doesn't cover sessions until it is paid.

Cancelling a monthly plan

There is no minimum term. You can cancel at any time in your account at my.t-a-n.co.uk (Billing), or by emailing info@t-a-n.co.uk.

Cancelling stops future payments. Your plan stays active until the end of the month you've paid for. We don't refund part-months. Cancelling a plan doesn't close your account.

Prices and changes to plans

Prices and services may change from time to time. The price and terms shown when you buy credit or a service apply to that purchase.

We may make reasonable changes to a monthly plan's price or benefits. If a change is materially worse for you, we'll give you at least 30 days' notice, and you can cancel before it takes effect.

Your account

Your T-A-N account can't be shared or transferred. We may suspend or close an account used by anyone other than its owner. Keep your PIN and password to yourself; if you think someone else knows them, change them in your account or tell us.

We send you emails about your account. We only send news and offers by email or text if you said yes, and you can change that any time in your account.

Closing your account: email info@t-a-n.co.uk. Cancel any monthly plan first. Unused credit may be lost when an account closes, subject to your statutory rights, so please ask us about using it first. We delete your personal data except what the law requires us to keep, such as payment records. Closing can't be undone.

Suspension and closure

T-A-N may suspend or close your account or plan for breach of these terms, non-payment, account sharing, fraud, misuse, abusive or threatening behaviour, deliberate damage, or where continued use creates a safety, legal or regulatory concern.

Where it's reasonably necessary for serious misconduct, fraud, deliberate damage or safety, access may stop straight away, even if part of a paid month remains. This doesn't affect your rights under law.

Liability and your rights

Nothing in these terms excludes or limits liability that can't legally be excluded or limited, including liability for death or personal injury caused by negligence, or affects your statutory consumer rights.

To the extent the law allows, T-A-N is not responsible for loss caused by not following these terms, safety guidance, exposure guidance, equipment instructions or reasonable staff instructions.

Contact and changes to these terms

Please use your mobile number as your account number when you contact us. We aim to sort out any problem straight away, while you're still in the studio, or email us at info@t-a-n.co.uk.

These terms are always available in your account. If we change them, you'll be asked to accept the new version before you next use the kiosk or your account. Changes to monthly plans follow "Prices and changes to plans" above.